Qwen Safety Settings

Some Qwen safety settings depend on the device, region or account. For example, an app control may not apply to a website or a separate product using the same model. Read confirmation messages carefully, and pause if the available option differs from the task you intend.

Qwen: Request the Model Training Opt Out

The current agreement provides an email route for opting out of model training.

Open Qwen’s Service Agreement and read Opt-Out under content use.
Next, email privacy@qwen.com and ask to opt your account’s content out of model training. Identify the registered account without sending its password.
Finally, keep the reply and ask the privacy team to confirm the request if its effect is unclear.

Why it matters: The agreement retains an exception for feedback. In addition, an opt out does not delete existing chats or stop the processing needed to answer a question.

Review Memory and Saved Information

Qwen’s privacy policy describes memory for personalising later replies. A conversation can therefore have effects beyond its immediate answer.

Review the account’s Settings for any Memory controls offered in your version.
Next, if the management route is unclear, ask privacy@qwen.com how to inspect, disable or erase stored memory for the account.
Finally, separately request deletion of any source conversations or files you no longer want retained.

Why it matters: Do not assume that deleting a chat also clears memory. Until the provider confirms the available controls, avoid entering information you would not want remembered.

Qwen: Use the Privacy Request Route

A request can cover access, correction, deletion or restrictions on processing.

Read Qwen’s privacy policy and contact privacy@qwen.com with the request.
Next, describe the account and affected information. Request a copy before deletion if you need to preserve evidence.
Finally, check any identity request through the official support channel before providing documents.

Why it matters: The provider may need to verify identity and may retain some records. Therefore, ask which information it will remove and which exceptions apply.

Close an Account Used by a Minor

For a family discovering an underage account, stop use and ask for closure rather than sharing an adult login.

Open the account’s Settings page and use the account deletion procedure.
Next, if the procedure is unavailable or the account belongs to your child, contact privacy@qwen.com and explain the concern.
Finally, review billing separately and keep any closure confirmation.

Why it matters: Uninstalling leaves the online account in place. However, deletion may leave records that the provider must retain for legal reasons.

Qwen: Manage a Web Subscription

Qwen’s current terms distinguish website billing from app store purchases.

For a web purchase, open account settings and Subscription Management. Cancel the renewal using the displayed procedure.
Next, if this is unavailable, contact feedback@qwen.com with the order reference and cancellation request.
Finally, cancel at least 24 hours before the last day of the term, as the current agreement requires, and retain confirmation.

Why it matters: A request for a refund is separate from stopping renewal. Also check the applicable consumer rights and the receipt’s billing provider.

Check App Store Renewals

If the receipt shows an app store subscription, cancel through that store. Deleting the app is a separate action.

For Apple billing, open Settings, your name and Subscriptions. Select Qwen and Cancel Subscription if available.
Next, for Google Play billing, open Play Store, the profile icon, Payments & subscriptions and Subscriptions. Select the subscription and Cancel subscription.
Finally, follow the confirmation prompts and check the expiry date. For a different billing provider, use the route on the receipt.

Why it matters: Removing an account may not stop a store renewal. Therefore, retain the cancellation confirmation and check the account that actually paid.

Qwen: Review Camera, Microphone and Location Permissions

Device permissions control access to sensors and selected files. Give only the access needed for the current task.

On Android, open device Settings, Apps and Qwen. Open Permissions.
Next, select each permission and choose Don’t allow for unnecessary access. For a needed feature, choose a limited option where the phone offers it.
Finally, on iPhone or iPad, open Settings and Privacy & Security. Review Microphone, Camera, Photos and Location Services for this app.

Why it matters: Permissions do not remove files or recordings already uploaded. Therefore, keep other people out of voice and camera sessions and review access after updates.

Use a separate eligible account and keep its recovery method private. This is practical account protection, rather than a claim that this app offers a particular security switch.

Use a unique password wherever you create a password for Qwen. Protect the email inbox used for recovery.
Next, if you sign in with Google or Apple, open that provider’s account security settings and enable its additional sign in verification.
Finally, sign out on shared computers. Never give another person a login code, even if a message claims to come from support.

Why it matters: A person with account access may read saved conversations. In addition, a secure login cannot stop a user voluntarily sharing private material.

Understand the Remaining Limits

The current documents confirm memory but do not provide a complete public navigation guide for its controls or individual chat deletion. Ask support about those actions rather than assuming an option or default. A child dashboard, teen content filter and universal training switch have not been verified. This guide covers the consumer service linked to qwen.ai, rather than Qwen Code or a third party’s model deployment.

How to Use Qwen Safely

Keep the distinction between explaining AI to a child and opening a child account. A parent can discuss generated examples without sharing credentials or private family records. For adults using the service, check sources and review generated code before running it. Do not connect sensitive repositories or upload a child’s school report merely to test a feature.

Review Qwen safety settings together with the eligible account holder. Then practise checking an answer against its original source. For example, verify a quotation on the actual page before using it in schoolwork. Keep passwords, addresses and private photographs out of prompts, even when a training choice is off.

Essential Safety Advice and Current Concerns

AI can make persuasive mistakes and produce harmful material. A friendly voice can also encourage someone to reveal private details or rely too heavily on a conversation. Therefore, explain that an assistant cannot replace a trusted adult, teacher or qualified professional.

For families, agree a simple response to an uncomfortable interaction. Stop the chat, keep relevant evidence and tell someone who can help. If another person uses generated images or messages to pressure a child, avoid blaming the child. Instead, protect their privacy and seek appropriate safeguarding support.

Send a Service or Content Concern

The published service contact can receive questions about the consumer product.

Contact feedback@qwen.com or use the Help Center in the official app or website.
Describe the harmful answer or broken control and provide only the relevant evidence. Use privacy@qwen.com for a personal data concern.

Why it matters: Feedback can include the associated conversation and may be used for training. Therefore, avoid sending unrelated private information with a report.

CODA offers education and training rather than emergency monitoring. For an immediate safety concern, seek urgent help through the appropriate local service. In addition, return to an ordinary conversation with the young person after reporting. A platform reply alone cannot explain how the experience affected them.

Platform Support and Regional Differences

Families in Ireland, the UK and the USA should check the agreement attached to the actual service and account. An account age rule is separate from a privacy consent rule. Likewise, a parent’s permission does not override a provider’s stricter eligibility requirement. Do not bypass an unavailable regional service.

For privacy concerns, first use the provider’s published request route. Irish families can consult the Data Protection Commission’s parent guidance. UK readers can use ICO public guidance, while US readers can consult FTC children’s privacy guidance. These explain support and rights rather than certifying an app as safe.

Qwen Safety Settings Checklist

First, confirm the current account age rule and regional availability.
Next, review training, saved information and any relevant memory choices.
Also check sharing, external connections and device permissions.
Then protect sign in, recovery access and any payment method.
Finally, practise reporting and agree a trusted person to contact.

Qwen Safety Settings FAQ

Is Qwen suitable for every child?

No. Start with the current age requirement and the individual child’s needs. For example, a service intended for adults does not become suitable because a parent shares a login. Controls reduce particular risks, but they cannot guarantee suitable answers.

Does deleting history remove everything?

No. History, memory, feedback, published material and copies shared elsewhere can require different actions. Therefore, check what each deletion message actually covers. Ask the provider about information you cannot manage directly.

Can device limits replace account rules?

No. Device limits control access on supported devices, while the service’s eligibility rules still apply. In addition, other devices and browsers can offer a different route. Review these together rather than relying on a single switch.

Return to AI Assistants or AI Safety Settings. For wider family guidance, explore Resources for Parents.

References

Account eligibility and service terms: official guidance for the account rule or control described above.

Privacy and account protections: official guidance for the account rule or control described above.

Set Device Limits with Family Link: official guidance for the account rule or control described above.

Use Screen Time on iPhone or iPad: official guidance for the account rule or control described above.

Check App Store Renewals: official guidance for the account rule or control described above.

Review Camera, Microphone and Location Permissions: official guidance for the account rule or control described above.

DPC parent guidance, ICO public guidance and FTC children’s privacy information: regional privacy support.

Apple app permissions: official instructions for the relevant control.

Google Play subscription cancellation: official instructions for the relevant control.

About Children of the Digital Age

Children of the Digital Age provides online safety education and training for families, schools and organisations. Our work connects practical guidance with an understanding of online behaviour and cybersecurity.

Send a message

For education about Qwen safety settings, contact us to discuss parent sessions or school presentations. Tell us which service your family uses and what you would like to understand.

Last updated: 15 October 2026

Table of contents

Age Rating and Child Safety Warning

Restrictions Available

Set Device Limits with Family Link

Use Screen Time on iPhone or iPad